Privacy Policy

Last Updated: 26 May 2026

Welcome to The Helderview.
We value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (“POPIA”) of South Africa and other applicable privacy laws.

This Privacy Policy explains how we collect, use, and protect your information when you visit The Helderview.

1. Information We Collect

When you use our website, we may collect the following information:

Name and surname
Email address
Telephone number
Number of guests
Any information submitted through our contact forms
Website usage information such as browser type, device information, IP address, and cookies

2. How We Use Your Information

We use your information to:

Respond to enquiries and messages
Provide customer support
Communicate regarding accommodation or services
Improve our website and customer experience
Maintain security and prevent misuse of our website

We do not sell or rent your personal information to third parties.

3. Bookings & Third-Party Services

Please note that accommodation bookings are not processed directly on our website.

When you click through to our booking platform, you will be redirected to RoomRaccoon Booking Platform, which is operated by a third-party service provider, RoomRaccoon.

Any information submitted during the booking process is handled in accordance with RoomRaccoon’s own privacy policies and terms. We encourage users to review their policies before making a reservation.

4. Cookies

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

Remember user preferences
Analyse website traffic
Improve website performance

You may disable cookies through your browser settings if preferred.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, or alteration.

However, no online platform can guarantee absolute security.

6. Your Rights

Under applicable privacy laws, you may have the right to:

Request access to your personal information
Request correction or deletion of your information
Withdraw consent where applicable
Object to certain processing activities

To exercise these rights, please contact us using the details below.

7. Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

The Helderview
16 Prunus Street, Heldervue
Somerset West, 7130
South Africa

+49 172 166 2880
info@thehelderview.com

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.